Hello. Dr. Brown’s Dental Office. How can I help you?
Hi, this is Susan Smith. I’m calling about my appointment with Doctor Brown today at 3:30pm. I’m sorry to say that I can’t be there by then.
What happened?
I got the flu. I have a fever and a headache. Can I cancel my appointment?
Sure, you can, but you’ll be charged for $10.
Oh, there’s a charge? Why?
This is for the delayed cancellation. Because this time is reserved for you. If you are unable to keep an appointment, you should notify us 48 hours in advance. Otherwise, the charge will be made.
I see. That’s ok. I’ll pay.
Thanks for your understanding. Do you want to make another appointment?
No. Not right now. When I feel better I’ll call you again.
Ok. Take care.
Thank you. Bye.

您好。这里是布朗医生牙科诊所。我能为您做什么？
你好。我是苏珊斯密斯。我今天下午3点半与布朗医生有个牙齿检查的预约，但是很抱歉那个时候我无法赶到。
出什么事了吗？
我得了流感，发烧头痛。我可以取消预约吗？
当然，但是您需要付10美元。
哦？要付钱？为什么？
因为您取消预约的时间太晚了，那个时间段已经为您预留了。如果您要取消预约，您需要至少提前48小时告诉我们。否则，会产生违约的费用。
明白了。好的，我会付钱的。
谢谢您的理解。您需要预约另一个时间吗？
不，暂时不用。等我好些了，我会再打电话的。
好的。多保重。
谢谢。再见。